❓ Frequently Asked Questions
✨ ABOUT RAWEYA
What is Raweya?
Raweya is a modest fashion brand rooted in femininity, faith, and storytelling. Each piece is thoughtfully designed for hijabi women who want to embrace their softness while staying true to their values.
Where are Raweya’s products made?
All Raweya pieces are designed and produced in Egypt, with special care put into fabric selection, tailoring, and finish.
📏 SIZING & FIT
How do I know which size to order?
Each product page includes a size chart to help you choose the right fit. If you’re unsure, feel free to message us and we’ll be happy to assist you.
Are your items true to size?
Yes, most of our pieces are true to size. If an item runs slightly smaller or larger, we’ll always mention that in the product description.
Do you offer custom sizing or tailoring?
Currently, we do not offer custom sizing — but we’re working on adding more inclusive size options soon, Insha'Allah!
🧵 PRODUCT & CARE
What fabrics do you use?
We choose breathable, comfortable fabrics suitable for modest wear in warm weather, like cotton, crepe, and lightweight chiffon.
How should I care for my Raweya items?
We recommend gentle machine wash or hand wash in cold water. Avoid bleach and high heat. Always refer to the care label inside the item.
Do your clothes require layering underneath?
We design our pieces to be modest and non-transparent, but some lighter colors may need layering depending on your preference.
📦 SHIPPING & DELIVERY
Where do you deliver?
We currently deliver across Egypt. For future international orders, stay tuned!
How long does delivery take?
Orders typically arrive within 2–5 business days, depending on your location.
How much is the shipping fee?
Shipping fees vary by location and will be calculated at checkout or confirmed via message before delivery.
🔁 RETURNS & EXCHANGES
Can I return or exchange my order?
Yes! You can:
• Return an item immediately at the door with the courier after inspection.
• Request a return within 48 hours in case of a manufacturing defect.
Return shipping is paid by the customer in both cases.
Can I return if I changed my mind?
We accept returns only in case of a defect or mistake in the order. We encourage checking the product carefully at the door.
How do I request a return or exchange?
Message us through our DMs and we’ll guide you through the process.
💳 PAYMENT
What payment methods do you accept?
We offer Cash on Delivery (COD), online payment (InstaPay, VF Cash)
📲 ORDERS & SUPPORT
How do I place an order?
You can order through our Instagram DMs or website. Just send us the product name, size, and delivery details.
Can I change or cancel my order?
You can change or cancel your order before it’s shipped. Once it's with the courier, we can’t make changes.
How can I contact customer service?
Reach us through:
• Instagram DMs
• Or contact form
🤍 RAWEYA VALUES
Do you restock sold-out items?
Some pieces are limited, but bestsellers may return! Follow us on Instagram to stay updated.
Are you planning to offer new collections soon?
Yes! We’re always working on our next drop. Join our community on Instagram to be the first to know.
Have a question
If you have any questions or need assistance, we’d love to hear from you. Simply send us a message or visit our Contact page, and our team will be happy to help.
Contact us
